In these conditions, the following words and phrases shall have the meanings ascribed to them below:
1.1 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
1.2 Words in the singular include the plural and in the plural include the singular.
1.3 A reference to one gender includes a reference to the other gender.
1.4 Condition headings do not affect the interpretation of these conditions.
2.1 The Contract shall be on the conditions as detailed below, to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, communication, specification or other document. Unless stipulated in item 2.3 below).
2.2 No terms or conditions endorsed on, delivered with or contained in the Customer's purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.
2.3 These conditions apply to all the Seller's sales and any variation to these conditions and any representations about the Products shall have no effect unless expressly agreed in writing and signed by a director of the Seller.
3.1 All orders placed by the Customer are subject to final acceptance by the Seller.
3.2 Following receipt of any order, the Seller may send to the Customer an order acknowledgement detailing the Products which have been ordered. This communication is not an order confirmation or order acceptance from the Seller.
3.3 Acceptance of the Customers order and the completion of the Contract between the Seller and Customer will take place on despatch to the Customer of the Products ordered unless the Seller has notified the Customer that the order has not been accepted or it has been cancelled by the Customer.
4.1 The description of the Products shall be as set out on the Seller's website at the time the Customer places an order.
4.2 All samples, drawings, descriptive matter, specifications and advertising issued by the Seller and any descriptions or illustrations contained in the Seller's website are issued or published for the sole purpose of giving an approximate idea of the Products described in them. They shall not form part of the Contract which is not a sale by sample.
4.3 Every effort is made by the Seller to ensure that prices shown on the Seller's website are accurate. If an error is found, the Supplier will inform the Customer as soon as possible and offer the option of reconfirming the order at the correct price, or cancelling the order. If the Seller does not receive an order confirmation within 3 days of informing the Customer of the error, the order will be cancelled automatically. If the Customer cancels the order, or if the order is cancelled automatically due to the expiry of the 3 day period, the Seller will refund or re-credit the Customer for any sum that has been paid.
4.4 All prices are shown in UK £s (pounds sterling) and unless expressly stated otherwise, include VAT (where applicable) at the applicable current rates but exclude delivery charges.
5.1 Delivery of the Products shall be made:
5.2 The Customer acknowledges that it may be required by the Seller to provide proof address and identification (in the form of photo identification) prior to delivery being made.
5.3 The Customer acknowledges that it may be required by the Seller to provide a One-Time Password prior to delivery being made.
5.4 Any dates specified by the Seller for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.
5.5 If delivery is made to a destination country collection point, the Customer shall take delivery of the Products within 5 working days of the Seller giving it notice that the Products are ready for collection.
5.6 If for any reason the Customer fails to accept delivery of any of the Products when they are ready for collection, or the Seller is unable to deliver the Products on time because the Customer has not provided appropriate instructions, documents, licences or authorisations:
5.6.1 risk of the Products shall pass to the Customer (including for loss or damage caused by the Seller's negligence);
5.6.2 the Products shall be deemed to have been delivered; and
5.6.3 If the Seller is requested to re-deliver the Products following a failed delivery/collection in accordance with condition 5.5 above, the Seller reserves the right to make an additional charge for such re-delivery.
5.7 The Seller may deliver the Products by separate instalments. Each separate instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Customer to repudiate or cancel any other Contract or instalment.
5.8 The Customer shall be required to notify the Seller of any delivery shortages within 24 hours of delivery. If the Customer fails to notify the Seller of any such shortages within this time scale, the Customer shall be deemed to have accepted delivery of all Products.
6.1 The product will become the responsibility of the customer from the time of delivery with the exception for goods shipped outside the UK, Ireland and Channel Isles where the responsibility is taken at the time of shipping.
7.1 Payment for the Products by the Customer can be made by any method shown on the Seller's website.
8.1 If the Customer purchases the Products using the Sellers website, the Customer may cancel the Contract for any reason, no later than before the products have left the Origin country.
8.2 If the Customer elects to cancel the Contract, they shall at their own cost return the Products to the Sellers premises.
8.3 Whilst the Products are in the possession of the Customer, the Customer shall be under a statutory duty to take reasonable care of the Products.
8.4 If the Products are IT equipment, the Seller will deem that the Customer has not taken reasonable care of the Products if they have been damaged in the Customers possession, (or in transit whilst being returned) or used and not subsequently restored to their factory settings in accordance with the instructions issued by the Seller.
8.5 The Seller will refund the purchase price within a period of 30 days from the date of cancellation.
9.1 The following provisions set out the entire financial liability of the Seller (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:
9.2 Nothing in these conditions excludes or limits the liability of the Seller:
9.3 Subject to condition 9.2 and condition 9.3:
10.1 The Seller may assign the Contract or any part of it to any third party.
10.2 The Customer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Seller.
11.1 The Seller reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Products ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Seller including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 90 days, the Customer shall be entitled to give notice in writing to the Seller to terminate the Contract.
12.1 The Products may be sold by the Seller for export from the United Kingdom. The Customer shall comply with all applicable legislation and regulations and payment of any duties, import taxes or other costs of import. If the Seller notifies the Customer that export of the products into a country is prohibited under the Sellers export licences, the Customer shall not supply or offer the Products for supply into or within that country. The Customer shall obtain all licences, authorisations and approvals required for export of Products from the United Kingdom or import into any other country and shall indemnify the Seller against any liability in relation to the Customers breach of any of the provisions of this condition.
13.1 Each right or remedy of the Seller under the Contract is without prejudice to any other right or remedy of the Seller whether under the Contract or not.
13.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
13.3 Failure or delay by the Seller in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
13.4 Any waiver by the Seller of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
13.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
13.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
14.1 The Seller is a re-seller and not a manufacturer of the Products. In this respect and to the fullest extent permissible by law, the Seller is unable to offer any express warranties of any kind whatsoever in respect of the Products.
14.2 Save to the extent that any exclusion or restriction of liability may be prohibited by statute, all implied warranties relating to the Products (statutory or otherwise) including (without limitation) any warranties relating to quality or fitness for a particular purpose, shall be fully excluded.
14.3 The Products may be sold with a manufactures warranty, details of which shall be dispatched with the Products.
14.4 Products which are found to be defective following delivery shall be dealt with by the Customer in accordance with any subsisting manufacturer's warranty. For the avoidance of doubt, this may mean that the Products are repaired as opposed to replaced and must be returned directly to the manufacturer as opposed to the Seller.
15.1 Condition 8 shall not apply. For the avoidance of doubt, the Consumer Protection (Distance Selling) Regulations 2000 do not apply to the sale of Products in the course of a trade, business or profession.
16.1 No returns will be accepted for goods shipped to outside the UK, Ireland and Channel Isles.
The importation of medicines and allied substances is regulated by Zambia Medicines Regulatory Authority (ZAMRA) to ensure safety and compliance with national health standards. Allied substances such as supplements and vitamins fall under regulatory oversight of ZAMRA.
Importers should be aware that an import permit is required for supplements and vitamins. While some shipments may pass through standard customs inspections, it is advisable to follow the necessary legal procedures to avoid any delays or compliance issues.
You can visit the ZAMRA website for further guidance before importing these products.
Some electronics and communication devices may need ZICTA Type Approval. This is the process ZICTA uses to certify that telecommunications equipment and electronic devices meet regulatory standards for safety, quality, and compatibility with local networks and system.
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1. Delivery Confirmation
1.1. Delivery requests must be placed within the timeframe specified in the product details. The countdown timer indicates the remaining time to place your order to ensure delivery by the stated date.
2. Delivery Charges
2.1 Delivery charges will be calculated based on the delivery location, weight, and dimensions of the Goods to be delivered.
3. Delivery Timeframes
3.1 In the event of unforeseen circumstances, a delivery may be delayed. If this happens, you will be contacted with an update and a new delivery time.
4. Delivery Location
4.1 You must provide a valid delivery address at the time of order. iShop Worldwide Ltd and its affiliates will not be responsible for delays or non-delivery due to incorrect or incomplete address information.
4.2. The Delivery guarantee applies to attempted delivery by the promised date. iShop Worldwide Ltd and its affiliates will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to take the delivery.
4.3. If recipient is not present at the delivery location at the scheduled time, recipient will incur a missed delivery fee for return of the parcel to the iShop Worldwide Ltd Warehouse. The recipient may reschedule the delivery for a later date and time (additional delivery fees will apply), or you can opt for self-collection at the warehouse within a specified time frame five (5) days.
4.4. Deliveries are not available on Saturdays and Sundays, or during regional and national holidays.
5. Client Responsibility
5.1 The recipient of the parcel or an authorised representative must be present at the delivery location to accept the goods. Upon delivery, the recipient will be required to provide identification, sign for the products, confirming receipt.
5.2 Once the goods have been signed for, the recipient assumes full responsibility for them, including any risk of loss or damage.
5.3 If you have authorised a representative to receive the goods on your behalf, they must present valid identification confirming both their identity and authorisation to accept the delivery.
6. Damaged or Missing Goods
6.1 If the Goods are damaged upon delivery or if any items are missing, you must report this to iShop Worldwide Customer Care Line within 24hrs. Failure to do so will result in the inability to process claims for damaged or missing items and absolve iShop Worldwide Ltd and its affiliates of any responsibility.
6.2 Photographic evidence must be provided for any claims.
7. Force Majeure
7.1 The Company shall not be liable for any delays or failures in delivery due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or other events of force majeure.
8. T & C's
8.1 iShop Worldwide reserves the right to update these terms and conditions without prior notice.
8.2 By placing an order on the iShop Marketplace website, the customer accepts and agrees to all the terms & conditions as detailed on the iShop Marketplace website.
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These terms and conditions will apply to the promotional codes (hereafter called "promo codes") on the www.ishopmarketplace.com website, including ones which must redeem a promo code as part of the offer and where no alternative terms and conditions apply. If specific terms are provided for a particular promotion, they will take precedence over these general terms.
If any of the Terms and Conditions are violated, the promotion will be invalid, and the promotional code discount will not apply.
iShop Marketplace reserves the right to update these terms and conditions at any time without prior notice.
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iShop Marketplace, as a platform for selling goods manufactured by other companies and suppliers, is committed to supporting and assisting our customers with providing information on products in good faith.
It should be noted however, that the information provided to our customers, is reliant on the accuracy and completeness of ingredients and allergen information provided on the product label.
Customers must always read the information appearing on the product label, as this is the only accurate representation of the product make up and allergen details.
Product packaging and material may contain more and/or different information from the website, including the product description, country of origin, nutrition, ingredient, allergen and other information.
Always read labels, warnings, and directions and other information provided with the product before using or consuming a product.
For additional information about a product, please contact the manufacturer.
Information and statements regarding dietary supplements are not intended to diagnose, treat, cure, or prevent any disease or health condition.
